PRIVACY POLICY
Company
Interim Homes GmbH
Website: https://www.interimhomes.ch
Contact: office@interimhomes.ch
Overview
Interim Homes GmbH provides accommodation services and communicates with customers and guests via various messaging platforms. These include in particular WhatsApp, Airbnb messages, email, and other digital communication channels.
To process inquiries efficiently and to provide our services, messages may be processed in part automatically by software systems or AI-based assistants.
Data Processed
If you contact us or use our services, the following data may be processed:
- Name
- Phone number
- Email address
- Airbnb username or account identifier
- Message content
- Booking information
- Date and time of communication
- Conversation history related to your inquiry
- Photo of an identity document (passport, national ID card, or driving license) for identity verification in direct bookings
- Mobile number and email address for SMS/email verification codes
This data is processed exclusively for handling inquiries, communicating with guests, managing bookings, and for identity verification and delivery of SMS/email verification codes for direct bookings.
Communication Channels
Communication with customers and guests is carried out via various platforms, in particular:
- Airbnb messages
- Other digital communication systems
Messages may be stored temporarily to answer inquiries and manage bookings.
Automated Processing
To improve response times and service quality, messages may be processed in part automatically by software systems or AI assistants.
Automated systems may, for example:
- Answer frequently asked questions
- Provide booking or check-in information
- Forward inquiries to staff members
Where needed, communication is additionally reviewed by staff members.
Data Sharing
We do not sell personal data.
However, to provide our services, technical service providers may process data, including in particular:
- Meta Platforms Inc. (WhatsApp)
- Airbnb Inc. (booking and messaging platform)
- Cloud hosting providers
- Communication software providers
- Automation or AI tools for customer service
These service providers process data only to the extent required to provide their respective services.
International Data Access
To support our customer service and operational processes, staff members or service providers located outside Switzerland or the European Union may be involved.
These persons may have access to communication or booking data, but only for handling customer inquiries and supporting our services.
All involved persons are subject to confidentiality obligations and appropriate data protection measures.
Data Storage
Communication and booking-related information may be stored for operational purposes, for example to document communication history or to improve our services.
Data is stored only as long as necessary to provide our services or to comply with legal obligations.
Data Deletion
You may request deletion of your personal data at any time by contacting us at:
office@interimhomes.ch
After receiving such a request, we delete stored personal data within 30 days unless legal retention obligations apply.
Your Rights
Depending on applicable data protection law, you have in particular the following rights:
- Access to your stored data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
Requests can be sent to office@interimhomes.ch.
Changes
We reserve the right to update this privacy policy from time to time. The current version is available on our website.
Last updated: 2026